First Day’s Outreach Center works with up to 1,800 client contacts each year through street outreach in the Greater Whittier Area, identifying and facilitating access to resources that help chronic and newly homeless individuals and families. Our team of staff and volunteers respond to calls from local law enforcement agencies, business owners, faith based organizations and residents, and regularly visits the St. Matthias Soup Kitchen, Farmers’ Market, Interfaith Food Center, Cold Weather Shelter, and other community locations, such as churches, railroad tracks, shopping centers, emergency rooms, vacant buildings, and parks.
The team’s first priority is to build trust with clients while evaluating the situation, prioritizing emergency services, and providing appropriate information and resources during the initial contact. We have a Registered Nurse on staff to support health needs identified through outreach. In addition to immediate assistance, the team provides referrals for substance recovery programs, housing, shelter, employment services, and basic needs items, distributing items such as clothing, hygiene kits, and blankets. Veterans are provided additional referrals to veteran benefits, supported through our partnerships with veteran services organizations such as Vet Hunters and PATH. Where appropriate and feasible, willing clients may be transported to First Day for further assessment and evaluation.