Environmental Services Staff

Job Title: Environmental Services Staff
Program: Interim Housing, Rancho 600
Classification: Full-time & Part-time FLSA: Non-Exempt
Reports to: Business Operations Manager
Pay Range: $17-$20 per hour, DOE
Supervisory Responsibilities: No

Position Description

The Environmental Services Staff position assigned to the Rancho 600 – Interim Housing program will be responsible for performing a variety of cleaning and sanitizing activities such as sweeping, mopping, dusting and polishing and ensuring that all facility areas are cared for and inspected according to local Department of Health and First Day standards. The program will provide Interim Housing Services (IHS) stabilization for eligible Los Angeles County Department of Health Services participants on the campus of the Rancho Los Amigos National Rehabilitation Center (Building) until permanent housing placement is secured. The Rancho 600 – Interim Housing Program provides a safe, low-barrier, Housing First, housing-focused, and supportive twenty-four (24) hour interim housing service for adults experiencing homelessness. The professional Environmental Services Staff is capable of tending to First Day’s facilities with integrity and attention to detail. The goal for this position is to create a clean and orderly environment for the Rancho 600 – Interim Housing program participants at all times.

Specific Skills Required/Desired

1. Required: Strong written and verbal communication skills. Strong documentation and organizational skills including electronic and hard copy documentation. Knowledge of services provided by First Day and other social service organizations in Whittier and the surrounding area that assist individuals experiencing homelessness. Ability to work independently and as part of a team. Ability to exercise mature and good judgment as well as good problem-solving and conflict resolution skills. Ability to work with diverse populations and to provide services in a non-judgmental and non-discriminatory manner. Ability to maintain and execute confidential information, to project a professional demeanor at all times and to maintain regular attendance. Ability to time manage effectively and coordinate multiple projects simultaneously in a high-pressure environment. Ability to manage crisis situations with minimum supervision and to set and observe appropriate personal limits and boundaries.
2. Required: Successful completion of background screening (including drug and alcohol screening) and an updated Tuberculosis Test (within the last 6 months);
3. Preferred: Written and oral proficiency in Spanish.

Education/Experience/Training

1. Required: A high school diploma, GED or relevant work experience;
2. Required: CPR/First Aid Training Certification and Naloxone use training within 6 months of hire;
3. Required: Reliable transportation; If providing driving support on behalf of First Day, must have valid CA Drivers’ License and be able to meet vehicle insurance requirements to be covered by First Day’s Vehicle Insurance policy at all times while employed;
4. Required: Knowledge of cleaning and sanitation products, techniques and methods;
5. Preferred: One year of experience in hospitality, housekeeping, or custodial work;
6. Preferred: Prior experience working with the homeless population.
7. Required: proof of “fully vaccinated” against COVID-19 status in accordance with established LA County DPH guidance;
8. Preferred: CPR/First Aid Training Certification and HMIS Training Certification, and Naloxone training within 6 months of hire (training provided).

Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the task that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

NOTE: First Day considers this position to be a mandated reporter of elder and child abuse.

Program Responsibilities

• Maintain a calm, friendly and welcoming atmosphere within the interim housing facility promoting a clean, orderly and healthy environment at all times;
• Maintain facility in sanitary, infection-free condition through washing, cleaning and replacement of equipment and furnishings;
• Clean and sanitize program and administrative areas, including, but not limited to, cleaning bathrooms, dusting and vacuuming carpets and polishing furniture;
• Clean corridors, lobbies, stairways, and lounges as well as general participant areas;
• Change and replace dirty linens; replenish bed linens and towels as needed;
• Distribute linens, towels and supplies using wheeled carts or by hand;
• Handle various cleaning solvents, chemicals, etc.
• Perform deep cleaning tasks as needed;
• Stock, maintain and transport environmental services staff supply cart on a daily basis;
• Dispose of trash, waste, recyclables and other disposable materials;
• Respond to participants in a timely, friendly and efficient manner;
• Monitor and report participant compliance with program rules and guidelines, including bed area inspections, reporting of contraband items, etc.;
• Maintain all logs, required documentation, and any other forms of record keeping in a timely and accurate manner, including proper storage of information;
• Report and maintenance issues or safety hazards to the Business Operations Manager for review including check areas for spills, water, etc. periodically;
• Observe and report any damage of site property to the Business Operations Manager;
• Participate in First Day’s bed Bug Mitigation Program by regularly inspecting crevices, cracks and seams of furniture and mattresses;
• Promptly and accurately reports any issues and concerns to Business Operations Manager Director of Interim Housing
• Provide report of any incidents occurring during daily shift in writing;
• Maintain and execute confidential information according to HIPAA standards;
• Follow all organizational safety and security procedures;
• Attend all staff trainings and department meetings as needed; and,
• Perform other duties as assigned by Business Operations Manager, Director of Interim Housing, Associate Director and/or Executive Director.

Responsibilities Common to all First Day Employees

• Employ a strengths based and “whatever it takes” approach to assist participants in their transition from homelessness;
• Maintain a safe work environment and confidentiality at all times;
• Be proactive, creative and flexible in determining, evaluation, researching and resolving issues;
• Organize and prioritize multiple activities to meet all external and internal deadlines;
• Maintain professional demeanor that reflects positively on First Day;
• Demonstrate respect and courtesy towards others;
• Respond in timely manner in all aspects of communication;
• Work with minimum supervision; and,
• Perform other duties as assigned.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

In the course of performing this job, this position typically spends long periods of time standing, climbing stairs, walking and carrying and lifting 25-30 (lbs.). It requires coordination of multiple tasks, performing repetitive motion activities, and firm/strong grasping.

NOTICE: This job description is provided as a general summary of common job duties performed by individuals assigned this job title. It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and First Day. It does not alter the employment-at-will relationship that exists between employees and First Day. As a condition of employment, all First Day employees are expected to perform job duties assigned by management even when such duties are not described in their job description.

First Day is an Equal Employment Opportunity Employer.

Essential Functions of the Job: Physical Requirements and Working Conditions
O=Occasionally (up to 25% time on job); F=Frequently (25-75% time on job); C=Constantly (more than 75% time on job

A. Physical Demands

B. Working Conditions

C. Protective Equipment Required